Customer Support through All Phases of a Project


A genuine turnkey project approach is ensured for our customers by covering the three core stages: from proposal through to post order, engineering, procurement and construction activities are diligently planned and executed.

Project Management

Throughout the project lifecycle and ETO process, our ETO team guides customers through the project. This is with an approach built on full progress visibility, transparent planning, flexible approach on scope execution and timely set up of risk mitigation actions on the critical path. Our ultimate aim is to ensure our customers and all stakeholders peace of mind, from early proposal stage to project completion.


We follow a full range of activities and processes during and after the project life cycle and some of these are highlighted below:

  • Scoping and feasibility studies which identify risks
  • Level 3 WBS Baseline schedule
  • Change management system
  • Managing tender documentation and the tender process
  • Execution supervision
  • Managing the budget and scheduling control
  • Managing progress meetings
  • Reports
  • Project closure assessment
  • customer-support_project-management

    Document Management

    A dedicated Document Controlling Team provides total support throughout the entire project.

    Our Document Management System centralizes information in our ERP providing:

  • Revision control
  • Indexing and classification
  • Backup/Recovery
  • Alerts/Notifications
  • Reports/Metrics
  • The ETO team uses advanced engineering tools such as AutoCAD, 3D modeling, and management and analysis tools such as Microsoft Project and Progress dashboards.



    Aftermarket Support

    • Genuine spares are available for a long product life span with minimal lead time 
    • Technical support from our experts
    • Maintenance service and preventive programs